Public Administration in an Information Age: A Handbook

activities actors administrative organizations agencies Appenzell Innerrhoden applications authorities automated bureaucracy Canton CCTV central chapter citizens client complex computer networks concept concerned context databases decision democratic departments dimension direct democracy domain Downsian effectiveness elected electoral electronic environment epistemic example existing Federal functions groups hierarchical ICT policy important incremental individual influence infocracy information age information and communication information technology informatization infrastructure institutional interaction interdepartmental information systems interest Internet issues Landsgemeinde legislation municipalities Netherlands operations organizational boundaries participation policy implementation policy networks political parties politicians possible problems public administration public administration science public administration theory public policy public service delivery public sphere question rational relations relationships responsibility result role sector smart cards social security specific steering street-level bureaucrat structure Switzerland tasks technical theory traditional transparency Trias Politica trust users voters voting