Recognizing Public ValueHarvard University Press, 15. feb. 2013 - 430 strani Moore’s classic Creating Public Value offered advice to managers about how to create public value, but left unresolved the question how one could recognize when public value had been created. Here, he closes the gap by helping public managers name, observe, and count the value they produce and sustain or increase public value into the future. |
Vsebina
| 1 | |
The Challenge of Defining and Recognizing Public Value | 19 |
Strategic Uses of a Public Value Scorecard | 72 |
Embracing Accountability to Enhance Legitimacy and Improve Performance | 132 |
Measuring Performance along the Value Chain | 184 |
Using Transparency to Legitimize Innovation and Mobilize Citizen and Client Coproduction | 244 |
Helping Polities Envision and Produce Public Value | 292 |
Learning to Create Right Relationships | 344 |
Conclusion | 400 |
A Public Value Scorecard for Public Managers | 419 |
Notes | 423 |
Acknowledgments | 467 |
| 469 | |
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achieve agency’s authorizing environment Balanced Scorecard Bratton budget caseworkers challenge changes citizens client satisfaction collective Compstat contractors costs Creating Public Value customers demands for accountability democratic deontological develop dimensions of value effective efforts elected evaluation executive focus focused Gale Gale’s goals Herr Herr’s idea important improve performance individual innovation kind learning legislators legitimacy and support managerial mance Mark H marketing measurement and management ment mission NYPD operational capacity perspective Oregon Benchmarks Oregon Shines organization organizational Organizational Learning outputs overseers particular performance measurement systems political private-sector problem produce production possibility frontier Progress Board Project Chance Project Match public agencies public managers public sector public value account public value creation public value scorecard relationship responsibility Seattle social outcomes Spence Stephen Goldsmith strategic management support perspective Tamayo taxpayers tion Tryens value chain welfare welfare-to-work William Bratton Wyse